
Night Operations Manager
1 week ago
Job Title: Night Operations Manager
We are seeking a professional to manage overnight front desk and accounting tasks, ensuring seamless operations and excellent guest service.
Key Responsibilities:
- Welcome guests in a warm and friendly manner overnight, handle reservations, and arrange for amenities as needed.
- Assist guests, VIPS, and VVIPS with branded, friendly, proactive, and efficient service, following up as necessary.
- Post room charges and taxes to guest accounts, process invoices, balance cash drawers, and verify receipts.
- Track key financial metrics, prepare end-of-day reports, and summary cash balances for hotel management.
- Audit and reconcile daily financial accounts, including revenue, charges, and payments.
- Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
- Provide pre-arrival support for guests arriving on packages.
Requirements & Qualifications:
- Minimum 3+ years of front desk experience at managerial level.
- Basic math and accounting skills.
- Proficient in MS Office, PMS, and IDS software.
- Outstanding verbal and written communication skills.
- Detail-oriented and strong organizational skills.
- Associate or Bachelor's degree in Hotel Management or related field.
About the Role:
This is a challenging and rewarding opportunity to work in a fast-paced environment. If you have a passion for delivering exceptional customer service and managing complex financial tasks, we encourage you to apply.
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