
Chief Retail Operations Executive
16 hours ago
Job Overview
The Dark Store Manager oversees the operational efficiency of retail stores and dark stores. This includes managing end-to-end processes such as ordering, receiving, storage, billing, and material movement.
The role requires strong leadership skills with process orientation and cross-functional coordination with internal departments.
Key Responsibilities
- Operational Management: Manage daily operations of retail stores to ensure smooth functioning. Oversee ordering, receiving, storage, GRN, billing, and material movement.
- Team & People Management: Build, lead, train, and motivate store teams to achieve operational excellence.
- Process & Compliance: Implement and monitor hygiene, safety, and compliance standards.
- Last Mile Deliveries: Oversee last-mile delivery processes ensuring accuracy, timeliness, and customer satisfaction.
Candidate Profile
Education & Experience:
- A bachelor's degree in any discipline. Hotel/Retail Management is preferred.
- 4-5 years of experience in managing retail operations, distribution centers, or multi-store formats (FMCG, QSR, Food & Beverages preferred).
Skills & Competencies:
- Strong product knowledge in retail/food operations.
- Capabilities to manage Blue Collar staff, and build high-performing teams.
- Proficiency in MS Office (Excel, PowerPoint, Word) and POS systems.
- An analytical mindset with ability to interpret data and drive process improvements.
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