Retail Operations Specialist

2 days ago


Kannur, Kerala, India beBeeCustomerfocused Full time ₹ 8,00,000 - ₹ 12,00,000
Job Overview

We are seeking a highly skilled Retail Operations Manager to oversee the daily activities of our retail store. The successful candidate will be responsible for managing sales, customer experience, and inventory operations.

Main Responsibilities
  • Sales and Customer Management
    • Deliver exceptional customer service to drive store sales and customer loyalty.
    • Assist in handling customer queries, complaints, and escalations.
    • Support achieving monthly sales targets.
  • Inventory and Supply Chain
    • Manage stock levels, replenishment, and ordering processes.
    • Ensure efficient inventory control and minimize losses.
    • Coordinate logistics for smooth home delivery order processing.
  • Visual Merchandising and Store Design
    • Implement and maintain visual merchandising standards to enhance customer experience.
    • Update promotional displays, signage, and in-store layouts regularly.
  • Service Delivery and Team Support
    • Manage spa and grooming appointments effectively.
    • Coordinate staff scheduling and ensure quality pet spa services.
    • Handle customer follow-ups and ensure satisfaction with spa experiences.
  • Store Performance and Compliance
    • Supervise floor staff and assign daily tasks.
    • Support training new employees on customer service and store procedures.
    • Maintain discipline, hygiene, and operational standards within the store.


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