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Director of Retail Operations
2 weeks ago
About the Position
The Store Manager will oversee store operations, manage performance, and deliver exceptional customer experiences in various locations.
Responsibilities:
- Oversight of daily store operations to ensure seamless execution.
- Effective leadership and team management for maximum productivity.
- Strategic planning and execution for optimal stock levels and availability.
- Maintaining Standard Operating Procedures (SOPs) to drive efficiency.
- Ensuring the right product mix and services are delivered to meet customer needs.
- Visual merchandising and brand representation.
- Capturing market trends and intelligence.
- Conducting regular team reviews and briefings.
- Overseeing store audits and deliveries through the team.
- Timely escalation of issues.
- Fostering a positive work environment.
- Serving as a role model with attention to detail.
- Excellent communication and customer service skills.
- Prior experience in premium brands or high-end retail environments.
- A minimum of 2-3 years' experience leading a team of at least 10 members.
- Proficiency in report generation using computer systems.
- Demonstrated leadership, analytical, and problem-solving skills.
Qualifications:
Minimum 4 years of relevant experience.
Required Skills:
- Exceptional communication skills.
- Strong customer service focus.
- Confident and approachable demeanor.
- Flexibility in working hours.
Preferred Skills:
- Leadership and team management experience.
This role offers a competitive salary based on experience.
