Retail Learning Strategist

5 days ago

Kannur, Kerala, India beBeeProfessional Full time ₹ 40,00,000 - ₹ 80,00,000
Job Title: National Training Manager

We are seeking a dynamic professional to drive learning and development across our growing eyewear brand in India.

In this role, you will be responsible for building retail excellence by delivering impactful training programs to front-line teams, with a focus on sales performance, customer experience, product knowledge, and operational efficiency.

Key Responsibilities:

  • Design and deliver training programs focused on:
    • Product knowledge (Eyewear, Accessories)
    • Customer service & experience
    • Sales techniques and upselling
  • Collaborate with Operations, HR, and Business Teams to identify training needs and performance gaps.
  • Support new store openings and new hire onboarding with structured training rollouts.
  • Regularly assess training effectiveness through assessments, on-floor observation, and performance metrics.
  • Develop digital training content (videos, decks, quizzes) for scalable learning.
  • Track and maintain training MIS: attendance, completion rates, feedback, and post-training performance.
  • Stay updated on eyewear trends, customer behavior insights, and retail innovations.

Requirements:

  • Minimum 2-3 years of experience in training, preferably in retail, eyewear, fashion, lifestyle, or e-commerce.
  • Strong communication and presentation skills—both in-person and virtual.
  • Hands-on experience with retail operations, customer handling, and POS systems is a plus.
  • Comfort with virtual training tools, LMS platforms, and digital content creation.
  • Ability to connect with store teams and drive motivation and accountability.
  • Strong organizational, analytical, and follow-up skills.

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