Support Specialist

2 weeks ago


Kozhikode, Kerala, India beBeeProblem Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Title: Technical Support Engineer

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About Our Organization:

  • We develop innovative workforce engagement management solutions.
  • We empower businesses to achieve operational excellence through cutting-edge technology and creative problem-solving.

Position Overview: Provide remote technical and application problem resolution and escalation assistance related to our products.

Key Responsibilities:

  • Provide excellent customer service and teamwork skills.
  • Gain knowledge of assigned customers' technical and business environment.
  • Document and verify reported problems.
  • Troubleshoot and resolve issues utilizing all available tools, resources, and documentation.
  • Engage additional resources when necessary.
  • Provide effective and consistent communication to management, peers, and account team in support of customers.
  • Working knowledge of main products and strategy.

Ideal Experience: Understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs. Demonstrated ability to learn complex software tools quickly.

Qualifications: 2+ years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both. Limited travel, after-hours, or on-call work may be required. Flexibility to work early AM or late US hours, including weekends.



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