Regional Account Manager

4 days ago


Pune, Maharashtra, India Vodafone Idea Limited Full time

Job Title: Regional Account Manager

Job Summary: We are seeking a highly skilled Regional Account Manager to join our team at Vodafone Idea Limited. As a Regional Account Manager, you will be responsible for ensuring benchmark levels of service across the customer life cycle for enterprise accounts.

  • Compliance to standard norms, monitor customer commitments across products, intervene proactively and act as an touch point to ensure minimum service level breaches
  • Build a strong feedback mechanism through continuous engagement with stakeholders and accounts – to review account performance,
  • Conduct C-SAT on quality parameters & process
  • Revenue enhancement via customer retention through focused proactive & reactive measures to control Voluntary, Involuntary & Value churn. Upsell/ cross-sell to enhance account revenue.
  • Drive automation & digital agenda with customers to reduce cost to serve

Requirements: To be successful in this role, you will need to have 5+ years of experience in leading a customer service team with exposure to service delivery and assurance. You will also need to have experience in managing customer facing roles for a reputed organization with a proven track record in meeting service levels and RNPS targets

What We Offer: At Vodafone Idea Limited, we are committed to building a diverse and inclusive workforce. We offer a range of benefits, including competitive salary, comprehensive training, and opportunities for career growth and development.



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