Regional Account Service Manager
3 weeks ago
Job Title: Regional Account Service Manager
Job Summary:
Vodafone Idea Limited, a leading telecom service provider, seeks a skilled Regional Account Service Manager to ensure benchmark levels of service across enterprise accounts. The ideal candidate will proactively and reactively ring fence the customer base, adopt a consultative approach, and leverage analytics and digital tools to improve customer experience.
Key Responsibilities:
- Ensure compliance to standard norms and monitor customer commitments across products.
- Build a strong feedback mechanism through continuous engagement with stakeholders and accounts.
- Conduct C-SAT on quality parameters and process.
- Drive automation and digital agenda with customers to reduce cost to serve.
Requirements:
- 5+ years of experience in leading a customer service team with exposure to service delivery and assurance.
- Experience in managing customer-facing roles for a reputed organization with a proven track record in meeting service levels and RNPS targets.
- Prior experience in B2B or Telecom B2B.
About Us:
Vodafone Idea Limited, an Aditya Birla Group and Vodafone partnership, is committed to delivering delightful customer experiences and contributing to India's digital growth.
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