Escalation Case Manager

2 weeks ago

Rajkot, Gujarat, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000
Job Title: Escalation SpecialistLeverage your exceptional skills to excel in our Escalation Resolution Team.

We are seeking a highly motivated and customer-focused individual to join our team as an Escalation Specialist. In this role, you will be responsible for managing and resolving escalated customer issues related to refunds, disputes, and other concerns.

You will investigate and analyze the root causes of escalations to prevent recurrence. Your excellent communication skills and ability to empathize with customers will enable you to provide timely updates on the resolution status of their cases.

Collaborating with cross-functional teams is essential in gathering information and expediting resolution. Your meticulous attention to detail and organizational skills will help maintain accurate records of escalated cases, actions taken, and resolutions achieved.

You will generate regular reports on escalation trends and suggest improvements to prevent future issues. If you have a proven track record of delivering results, working well under pressure, and maintaining a positive attitude in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Customer Escalation Handling: Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns.
  • Investigation and Analysis: Investigate and analyze the root causes of escalations to prevent recurrence.
  • Refund Management: Process and oversee refund requests in adherence to company policies.
  • Collaboration: Collaborate with cross-functional teams to gather information and expedite resolution.
Requirements:
  • Excellent Communication Skills: Excellent written and verbal communication skills, enabling effective interaction with customers and internal stakeholders.
  • Strong Problem-Solving Abilities: Strong problem-solving abilities and analytical mindset, allowing you to identify and resolve complex issues efficiently.
  • Empathy and Patience: Empathy and patience in dealing with customer concerns, ensuring a positive experience.
  • Collaboration: Ability to collaborate effectively with cross-functional teams, including customer support, sales, and other relevant departments.
  • Documentation and Reporting: Meticulous attention to detail and organizational skills, enabling accurate record-keeping and report generation.

This role requires a high level of customer focus, adaptability, conflict resolution, and attention to detail. If you possess these qualities and are looking for a challenging and rewarding opportunity, we invite you to apply.

  • Senior Case Manager

    1 week ago

    Rajkot, Gujarat, India beBeeParalegal Full time US$ 24,000 - US$ 48,000

    Path Law Group is a boutique immigration firm focused on employment-based immigration law. We have an immediate opening for an Immigration Paralegal. This position will be responsible for a full caseload, including NIWs, O-1s, E-2s, EB-1s and PERM-based I-140s and I-485s.Key Responsibilities:Draft, review and edit a high volume of NIV/IV cases with a focus...

  • Senior Operations Manager

    2 weeks ago

    Rajkot, Gujarat, India beBeeVerification Full time ₹ 5,00,000 - ₹ 7,00,000

    Job Title: Senior Operations ManagerJob Overview:We are seeking a proactive and experienced leader to manage a team of professionals handling background verification processes.Key Responsibilities:Lead, motivate and supervise a team of executives to ensure quality, accuracy and compliance with client-specific and internal standards.Monitor live and recorded...

  • Senior Financial Crime Specialist

    2 weeks ago

    Rajkot, Gujarat, India beBeeDisputes Full time ₹ 9,00,000 - ₹ 12,00,000

    Fraud Analyst">We are seeking experienced professionals to join our team and help manage and resolve customer disputes and fraud cases, with a particular focus on Mastercard chargeback processes. This role requires strong knowledge of card network rules, excellent analytical skills, and the ability to manage high-volume case workloads efficiently and...

  • Credit Risk Manager

    2 weeks ago

    Rajkot, Gujarat, India beBeeRisk Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Credit Risk Manager Job SummaryThe Credit Risk Manager is responsible for leading and managing the credit risk function to ensure timely collection of outstanding receivables, minimizing bad debts, and maintaining healthy cash flow.Key Responsibilities:Credit Management: Develop and implement effective credit control policies, procedures, and credit limits....

  • Customer Service Expert

    2 weeks ago

    Rajkot, Gujarat, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

    Job OverviewWe are seeking a highly skilled Customer Service Expert to join our team as a Phone Support Specialist.In this role, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.Your daily tasks will include answering customer queries, providing product and...

  • Effective Problem Solving Professional

    2 weeks ago

    Rajkot, Gujarat, India beBeeCustomerCentric Full time ₹ 12,00,000 - ₹ 14,00,000

    Job OpportunityWe are looking for a skilled professional to fill the position of Customer Escalation Specialist. As a key member of our support team, you will be responsible for resolving customer queries and complaints in a timely and effective manner.Key Responsibilities:Resolve customer issues efficiently and effectively.Take ownership of assigned cases...

  • Strategic Business Operations Manager

    2 weeks ago

    Rajkot, Gujarat, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,20,00,000

    Key Account Manager RoleAbout managing key operations and billing processes.Our organization is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and...

  • Senior HR Operations Specialist

    2 weeks ago

    Rajkot, Gujarat, India beBeeProfessional Full time ₹ 9,00,000 - ₹ 14,00,000

    Job Title: Senior HR Service Delivery Specialist TrainerPosition Overview:We are seeking an experienced professional with 10+ years of expertise in HR operations, process optimization, and employee services. The role involves overseeing end-to-end HR service delivery processes while ensuring efficiency, compliance, and employee satisfaction.The ideal...

  • Finance manager

    3 weeks ago

    Rajkot, Gujarat, India SWG INFOWEB PRIVATE LIMITED Full time

    We are seeking a highly organized and result-driven Operations Manager to oversee and optimize the daily operations of our company. The candidate will be responsible for managing teams, ensuring smooth workflow, monitoring KPIs, and supporting management in achieving business goals.Key ResponsibilitiesOversee day-to-day business operations and ensure...

  • A Quality Assurance Role

    2 weeks ago

    Rajkot, Gujarat, India beBeeAutomation Full time ₹ 12,00,000 - ₹ 15,00,000

    Quality Assurance EngineerThe primary function of this role is to ensure that software applications are thoroughly tested and meet the desired quality standards.This involves analyzing requirements, identifying test scenarios, authoring and tracking test cases, conducting performance, functional, and scalability testing, and coordinating with stakeholders to...