Senior Financial Crime Specialist

1 day ago

Rajkot, Gujarat, India beBeeDisputes Full time ₹ 9,00,000 - ₹ 12,00,000

Fraud Analyst

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We are seeking experienced professionals to join our team and help manage and resolve customer disputes and fraud cases, with a particular focus on Mastercard chargeback processes. This role requires strong knowledge of card network rules, excellent analytical skills, and the ability to manage high-volume case workloads efficiently and accurately.

Key Responsibilities:
  • Review, Investigate, and Resolve Cases
  • Analyze transaction data and supporting documentation to determine case validity and liability.
  • Prepare and Submit Dispute Case Files
  • Communicate with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
  • Identify Emerging Trends and Escalate Insights
  • Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
  • Support Continuous Process Improvement
Qualifications & Skills:
  • 2–5 years of experience in fraud, disputes, or chargebacks (Mastercard experience required; Visa knowledge a plus).
  • In-Depth Knowledge of Chargeback Rules
  • Strong analytical, problem-solving, and decision-making skills.
  • Able to Manage Multiple Cases Simultaneously
  • Excellent written and verbal communication skills.
  • Familiarity with Fraud Detection Tools
Preferred Qualifications:
  • Experience working in financial institutions, fintechs, or payment processors.
  • Knowledge of Issuer and Acquirer Processes
  • Professional certifications in fraud or payments a plus.

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