
Strategic Business Operations Manager
12 hours ago
About managing key operations and billing processes.
Our organization is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.
We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals.
Our unique perspective allows us to see the critical intersections between talent, assets and ideas the dynamic formula that drives business performance.
We unlock potential through our services including:
- Managing operational activities
- Developing workflow management
- Handling escalations
- Proactively engaging resources
- Effectively delegating workload
The Key Account Manager will contribute to the creation of the short and long-term strategy in collaboration with relevant stakeholders and execute agreed strategies.
Key responsibilities include ensuring operational activities are delivered per the agreed service level agreement, managing workflow, handling escalations, proactively engaging resources to address issues and effectively delegating workload across the leadership team.
Align with the Simplify, Grow, Transform organizational strategy to deliver continual improvement in areas such as risk, compliance, quality, and productivity.
The role involves building and fostering high-quality relationships with internal/external stakeholders, proactive approach to identifying stakeholder needs, discussing, developing, and delivering potential solutions.
Ensure team adheres to compliance/statutory requirements and operates within the guidelines of internal & external regulators.
Collaborate with other teams to improve client satisfaction.
Proactive review of process risks and ensure adequate controls are in place.
Develops effective succession planning for oneself and all critical roles within the team, develops line managers through coaching and teambuilding while serving as an escalation point for operational issues and complaints.
Work with HR to manage talent recruitment, development and retention requirements for the business unit.
Conduct periodic and annual performance reviews for all direct reports.
Build and develop inclusive & diverse teams.
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