Windows Technical Support Role

1 week ago

Cochin, Kerala, India beBeeAdvocate Full time ₹ 60,91,874 - ₹ 80,92,075
Technical Support Advocate Job Opportunity

We are looking for dedicated and skilled technical support advocates to fill a key role in our organization.

  • Customer Service: Address customer inquiries with patience, empathy, and excellent communication skills.
  • Account Management: Assist customers with subscription management, payment issues, refunds, and token redemption.
  • Troubleshooting: Diagnose and resolve software issues and device network/connectivity problems.
  • Product Guidance: Help customers with the download, installation, and activation (DIA) of products and recommend appropriate solutions.

As a Technical Support Advocate, you will be the first point of contact for our customers. You must have hands-on experience in Microsoft Product Support and Windows Support, excellent communication skills, and the ability to work in rotational shifts. We also require proficiency in managing accounts, payments, and billing inquiries, strong troubleshooting skills for software and connectivity issues, and familiarity with Microsoft products and services.

Required Skills and Qualifications:
  • Hands-on experience in Microsoft Product Support and Windows Support
  • Excellent communication skills
  • Able to work in rotational shifts
  • Proficiency in managing accounts, payments, and billing inquiries
  • Strong troubleshooting skills for software and connectivity issues
  • Familiarity with Microsoft products and services
Benefits:

This is an exciting opportunity to join our team and contribute to providing exceptional customer service. As a Technical Support Advocate, you will play a crucial role in ensuring our customers have a smooth and satisfying experience with our products.

Working as a Technical Support Advocate offers numerous benefits, including the chance to develop your technical skills, work with a variety of technologies, and gain valuable experience in customer service.

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