Customer Service Specialist

3 days ago

Cochin, Kerala, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 15,00,000

Job Title: Customer Service Representative

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Job Summary:

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We are seeking a highly skilled and experienced customer service representative to fill this role. As a key member of our support team, you will play a critical role in ensuring the smooth operation and support of our technical tools and systems while maintaining strong relationships with our clients.

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Key Responsibilities:

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  • Provide Exceptional Customer Support: Respond to client inquiries and issues related to technical tools, platforms, and services in a timely and professional manner.">
  • Technical Expertise: Serve as a subject matter expert for clients on operational processes, technical systems, and engineering-related queries, providing strategic insights for process improvements.">
  • Troubleshooting and Resolution: Identify and resolve technical problems, provide proactive solutions, and ensure smooth client experiences.">
  • Client Onboarding and Training: Assist in the onboarding and training of clients in using technical tools and platforms.">
  • Collaboration and Communication: Collaborate with internal teams, including engineering, operations, and customer support, to resolve technical issues and improve client satisfaction.">
  • Analysis and Improvement: Analyze client data to identify trends and opportunities for process improvements, helping develop and implement business operations processes and workflows that enhance efficiency and client satisfaction.">
  • Relationship Management: Manage client relationships, ensuring clear communication, timely issue resolution, and continuous improvement.">

Requirements:

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  • Education: Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.">
  • Communication Skills: Excellent verbal and written communication skills (Mandatory).">
  • Experience: 2+ years of experience in client services, technical support, or business operations.">
  • Technical Knowledge: Strong knowledge of technical systems and tools (e.g., CRM platforms, databases, software solutions).">
  • Problem-Solving Skills: Proven ability to troubleshoot and resolve technical issues with attention to detail and client satisfaction.">
  • Teamwork and Client Relationships: Experience working with cross-functional teams and managing client relationships.">
  • Technical Explanation: Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.">
  • Business Operations: Knowledge of business operations and a strategic mindset for process improvement.">
  • Analytical Skills: Strong analytical and problem-solving skills.">

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