Call Center Team Lead
3 weeks ago
The Team Lead Call Center is responsible for overseeing and optimizing the performance of a call center team dedicated to providing exceptional customer service for KS Bakers. The role requires a strong focus on team leadership, customer satisfaction, and process improvement.
Key Responsibilities
- Team Management: Lead and motivate a team of tele callers to achieve performance goals.
- Customer Service: Ensure the team delivers exceptional customer service across all touch points, including new orders, order status updates, complaints, feedback, and compliments.
- Training and Development: Conduct ongoing training on product knowledge, persuasive selling techniques, complaint handling, and other relevant areas.
- Performance Management: Set clear performance expectations, monitor team performance, and provide regular feedback and coaching.
- Process Improvement: Identify opportunities to enhance call center processes and implement improvements to increase efficiency and effectiveness.
- Data Analysis: Prepare and analyze daily, weekly, and monthly performance reports to identify trends and areas for improvement.
- Target Achievement: Drive team performance to meet and exceed daily, weekly, and monthly targets.
- Coordination: Collaborate with other departments to ensure seamless customer experience.
Benefits
Competitive salary and benefits package
Opportunities for career growth and professional development
Collaborative and dynamic work environment
About KS Bakers
KS Bakers Private Limited is a leading provider of baked goods and confectionery products. We are committed to delivering exceptional customer service and building long-term relationships with our customers.
We are seeking a highly motivated and experienced Team Lead Call Center to join our team and contribute to our success.
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