"Leading Call Center Team for Exceptional Customer Service", "Call Center Team Lead
2 weeks ago
The Call Center Team Lead is responsible for ensuring the exceptional customer experience at KS Bakers. This role requires strong leadership skills, with a focus on customer satisfaction, process improvement, and team motivation.
Key Responsibilities
- Team Leadership: Lead and motivate a team of tele callers to achieve performance goals and deliver exceptional customer service.
- Customer Service: Ensure that the team delivers exceptional customer service across all touch points, including new orders, order status updates, complaints, feedback, and compliments.
- Training and Development: Conduct ongoing training on product knowledge, persuasive selling techniques, complaint handling, and other relevant areas.
- Performance Management: Set clear performance expectations, monitor team performance, and provide regular feedback and coaching.
- Process Improvement: Identify opportunities to enhance call center processes and implement improvements to increase efficiency and effectiveness.
- Data Analysis: Prepare and analyze daily, weekly, and monthly performance reports to identify trends and areas for improvement.
- Target Achievement: Drive team performance to meet and exceed daily, weekly, and monthly targets.
- Coordination: Collaborate with other departments to ensure seamless customer experience.
Benefits
Competitive salary and attractive variable pay to reward your achievements.
Best-in-industry benefits package for the best people in the industry.
B2B Sales Team Lead
-
Call Center Team Lead
3 weeks ago
Hyderabad, Telangana, India KS BAKERS PRIVATE LIMITED Full timeJob OverviewThe Team Lead Call Center is responsible for overseeing and optimizing the performance of a call center team dedicated to providing exceptional customer service for KS Bakers. The role requires a strong focus on team leadership, customer satisfaction, and process improvement.Key ResponsibilitiesTeam Management: Lead and motivate a team of tele...
-
Senior Call Center Team Lead
3 weeks ago
Hyderabad, Telangana, India KS BAKERS PRIVATE LIMITED Full timeJob OverviewThe Team Lead Call Center is responsible for overseeing and optimizing the performance of a call center team dedicated to providing exceptional customer service for KS Bakers. The role requires a strong focus on team leadership, customer satisfaction, and process improvement.This includes leading and motivating a team of tele callers to achieve...
-
Senior Call Center Team Manager
1 week ago
Hyderabad, Telangana, India KS BAKERS PRIVATE LIMITED Full timeJob OverviewThe Call Center Team Lead role at KS Bakers Private Limited is a critical position responsible for overseeing and optimizing the performance of a call center team dedicated to providing exceptional customer service. This role requires a strong focus on team leadership, customer satisfaction, and process improvement.Key Responsibilities:Team...
-
Senior Call Center Manager
4 weeks ago
Hyderabad, Telangana, India KS BAKERS PRIVATE LIMITED Full timeJob OverviewThe Call Center Team Lead is responsible for overseeing and optimizing the performance of a call center team dedicated to providing exceptional customer service for KS Bakers Private Limited. The role requires a strong focus on team leadership, customer satisfaction, and process improvement.Key ResponsibilitiesTeam Management: Lead and motivate a...
-
Team Lead
4 weeks ago
Hyderabad, Telangana, India KS BAKERS PRIVATE LIMITED Full timeJob OverviewThe Team Lead Call Center is responsible for driving the performance of a call center team dedicated to delivering exceptional customer service for KS Bakers. The role requires a strong focus on team leadership, customer satisfaction, and process improvement.Key ResponsibilitiesTeam Management: Lead and motivate a team of tele callers to achieve...
-
Sales Team Lead
2 weeks ago
Hyderabad, Telangana, India KS BAKERS PRIVATE LIMITED Full timeJob Title: Team Lead Call CenterDescription: KS Bakers is seeking an experienced Team Lead Call Center to oversee and optimize the performance of a call center team dedicated to providing exceptional customer service. The ideal candidate will have a strong focus on team leadership, customer satisfaction, and process improvement.Key Responsibilities:Team...
-
Branch Officer
1 week ago
Hyderabad, Telangana, India Call For Jobs Full timeJob Role SummaryAs a Branch Officer at Call For Jobs, you will be responsible for handling inbound calls from customers seeking information about our products and services.Main ResponsibilitiesRespond to customer inquiries and provide product information.Handle transactions and resolve issues related to customer accounts.Clarify billing and payment details,...
-
Tele Calling Executive
2 weeks ago
Hyderabad, Telangana, India Call For Jobs Full timeJob Role: Tele Calling ExecutiveKey Responsibilities: Our Client is seeking a skilled Tele Calling Executive to join their team. As a Tele Calling Executive, you will be responsible for calling customers and reminding them for payment, acting as a bridge between field executives and team leaders, constantly following up on arrears payments, working to...
-
BPO Call Center Training Specialist
4 weeks ago
Hyderabad, Telangana, India AviinTech Business Solutions Full timeJob Title: BPO Call Center TrainerAt AviinTech Business Solutions, we are seeking a highly skilled and experienced BPO Call Center Trainer to join our team. As a BPO Call Center Trainer, you will play a crucial role in the training and development of our call center representatives.Key Responsibilities:Design and deliver training programs for new and...
-
BPO Call Center Training Specialist
3 weeks ago
Hyderabad, Telangana, India AviinTech Business Solutions Full timeJob Summary:AviinTech Business Solutions is seeking a highly skilled BPO Call Center Trainer to join our team. The ideal candidate will have a strong background in training and development, with experience in a call center environment.Key Responsibilities:Design and deliver training programs for call center staff, ensuring they have the necessary skills and...
-
Customer Service Team Lead
4 weeks ago
Hyderabad, Telangana, India CareSource Full timeJob Summary:The Customer Service Team Lead is responsible for leading and directing their team to ensure goals, regulatory, compliance, and department standards are met. This role requires a strong leader who can motivate and develop their team members to achieve exceptional customer service results.Key Responsibilities:Conduct regular coaching conversations...
-
Tele Calling Executive
2 weeks ago
Hyderabad, Telangana, India Call For Jobs Full timeRole : Tele Calling ExecutiveQualification : UG/GraduatesExperience : Freshers and ExperiencedSalary : Up to 4.5 LPA + IncentivesLanguages : English, Hindi, TeluguLocation : HyderabadRoles and ResponsibilitiesPurpose of the RoleTo ensure collection efficiency, contributing to company's overall growth.Role Description1. Responsible to call customer and remind...
-
Customer Service Team Lead
4 weeks ago
Hyderabad, Telangana, India CareSource Full timeJob Summary:The Customer Service Team Lead is responsible for leading and directing their team to ensure goals, regulatory, compliance, and department standards are met. This role requires strong leadership and coaching skills to drive team performance and customer satisfaction.Key Responsibilities:Conduct regular coaching conversations to improve team...
-
Customer Service Representative
1 week ago
Hyderabad, Telangana, India Call For Jobs Full timeJob Description:We are seeking a skilled Customer Service Representative to join our team at Call For Jobs.Key Responsibilities:Provide exceptional customer serviceHandle inbound chats and emailsResolve customer issues efficientlyWork in a fast-paced international environmentCollaborate with colleagues to achieve team goalsRequirements:Excellent English...
-
Customer Service Team Manager
1 week ago
Hyderabad, Telangana, India CareSource Full timeJob Summary:The Customer Service Team Manager at CareSource is responsible for leading and directing their team to ensure compliance with regulatory and department standards. The ideal candidate will have a passion for customer service and a proven track record in a call center environment.Key Responsibilities:Conduct regular coaching conversations to...
-
Customer Service Team Lead
4 weeks ago
Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad - A85 Full timeJob Title: Team ManagerAt Amazon Dev Center India - Hyderabad - A85, we are seeking a highly motivated and experienced Team Manager to join our team. As a Team Manager, you will be responsible for setting the vision and culture of your teams, handling individual and team performance expectations and goals, and maintaining a singular focus on ensuring and...
-
Customer Service Representative
2 weeks ago
Hyderabad, Telangana, India Call For Jobs Full timeJob Title: Customer Service RepresentativeJob Description:We are seeking a highly skilled customer service representative to join our team at Call For Jobs. As a customer service representative, you will be responsible for handling inbound chats and emails for various processes.Key Responsibilities:Handle customer inquiries and issues via chat and...
-
Customer Service Representative
1 week ago
Hyderabad, Telangana, India Call For Jobs Full timeKey Responsibilities• Customer Engagement: Building strong relationships with portfolio customers through regular interactions and accurate capture of interaction details.• Call Handling: Managing customer calls in accordance with defined standards to provide timely and effective resolutions.• Query Resolution: Accurately addressing customer queries...
-
Financial Services Representative
2 weeks ago
Hyderabad, Telangana, India Call For Jobs Full timeJob Summary:At Call For Jobs, we're seeking a skilled Financial Services Representative to join our team.We're looking for a highly motivated and results-driven professional to assist customers in sales for a range of financial products on phone and face-to-face.Main Responsibilities:Assist customers in sales for a range of financial products on phone and...
-
Customer Support Team Lead
13 hours ago
Hyderabad, Telangana, India RealPage, Inc. Full timeAbout the RoleAs a Customer Support Team Lead at RealPage, Inc., you will play a vital role in ensuring the highest level of customer satisfaction by leading a team of support specialists. This position is responsible for overseeing the daily operations of the team, including coaching, mentoring, and developing team members to achieve exceptional customer...