Sales Team Lead

3 days ago


Hyderabad, Telangana, India KS BAKERS PRIVATE LIMITED Full time

Job Title: Team Lead Call Center

Description: KS Bakers is seeking an experienced Team Lead Call Center to oversee and optimize the performance of a call center team dedicated to providing exceptional customer service. The ideal candidate will have a strong focus on team leadership, customer satisfaction, and process improvement.

Key Responsibilities:

  • Team Management: Lead and motivate a team of tele callers to achieve performance goals.
  • Customer Service: Ensure the team delivers exceptional customer service across all touch points, including new orders, order status updates, complaints, feedback, and compliments.
  • Training and Development: Conduct ongoing training on product knowledge, persuasive selling techniques, complaint handling, and other relevant areas.
  • Performance Management: Set clear performance expectations, monitor team performance, and provide regular feedback and coaching.
  • Process Improvement: Identify opportunities to enhance call center processes and implement improvements to increase efficiency and effectiveness.
  • Data Analysis: Prepare and analyze daily, weekly, and monthly performance reports to identify trends and areas for improvement.
  • Target Achievement: Drive team performance to meet and exceed daily, weekly, and monthly targets.
  • Coordination: Collaborate with other departments to ensure seamless customer experience.

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