ServiceNow Team Lead

3 weeks ago


Hyderabad, Telangana, India RSM Delivery Center Private Limited (India) Full time

We are the leading professional services provider to the middle market globally, empowering our clients and people to realize their full potential. Our exceptional team is key to our inclusive culture and talent experience, making us a compelling choice for clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally.

Key Responsibilities:
  • Managing and supervising support/development staff to ensure seamless operations.
  • Engage with stakeholders, communicate effectively, and provide training to enhance team performance.
  • Support customers across various time zones, leveraging your technical expertise to resolve complex issues.
  • Collaborate with cross-functional teams to drive business objectives and improve processes.
  • Provide on-call support, monitoring SLAs, and serving as an escalation point when needed.
  • Assess and resolve technical problems, identifying innovative solutions to drive business success.
  • Manage enhancements using Agile methodologies, ensuring timely delivery and high-quality results.
Basic Qualifications:
  • Must Have
    • Minimum 7 years of total IT experience, with a strong background in ServiceNow.
    • At least 5 years of experience in ServiceNow support and development, with a proven track record of success.
    • BE/BTech degree in Computer Science, Information Systems, or an equivalent field.
    • ServiceNow Certifications - CSA plus 1 mainline certification.
  • Good to have
    • ITIL Foundations v3 certified, v4 preferred.
    • ServiceNow Certifications – CAD, CIS-ITSM, CIS-SPM, CIS-CSM.

We offer a competitive benefits and compensation package, along with flexibility in your schedule to balance life's demands. Learn more about our total rewards at RSM.

RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation, please send us an email.



  • Hyderabad, Telangana, India ServiceNow Full time

    Job DescriptionAs a Support Account Management Team Lead at ServiceNow, you will be responsible for leading efforts to develop and build a Support Account Management Team. This includes developing strategies, objectives, and key performance metrics. You will guide team members to achieve their highest levels of performance through coaching, training, and...


  • Hyderabad, Telangana, India ServiceNow Full time

    Product Manager for ServiceNow PlatformWe are seeking an experienced Product Manager who possesses a deep understanding of how ServiceNow Platform features work. The ideal candidate will have 6-8 years of experience in Product management, with a strong background in ServiceNow platform implementation and optimization. Excellent communication skills, clarity...


  • Hyderabad, Telangana, India ServiceNow Full time

    Product Manager for ServiceNowWe are seeking an experienced Product Manager to join our team at ServiceNow. The ideal candidate will have a deep understanding of the ServiceNow platform and a proven track record of developing and refining product visions, strategies, and roadmaps.Key Responsibilities:Product Strategy and Enhancement:Develop and refine the...


  • Hyderabad, Telangana, India ServiceNow Full time

    Product Vision and EnhancementWe're seeking an experienced Product Manager to lead the development and refinement of our ServiceNow platform features, aligning with our organization's business goals. The ideal candidate will have a deep understanding of the ServiceNow platform and 6-8 years of experience in product management.Key Responsibilities:Develop and...

  • Product Manager

    3 weeks ago


    Hyderabad, Telangana, India ServiceNow Full time

    Job Title: Product Manager - ServiceNow Platform ExpertJob Summary: We are seeking an experienced Product Manager to lead the development and refinement of the product vision, strategy, and roadmap for ServiceNow Platform Features.Key Responsibilities:* Develop and refine the product vision, strategy, and roadmap for ServiceNow Platform Features aligned with...

  • Product Manager

    4 weeks ago


    Hyderabad, Telangana, India ServiceNow Full time

    Product Manager - ServiceNow ExpertWe are seeking an experienced Product Manager who possesses a deep understanding of the ServiceNow platform. The ideal candidate will have 6-8 years of experience in Product management, with a strong background in ServiceNow platform implementation and optimization.Key Responsibilities:Product Strategy and...

  • ServiceNow Developer

    3 weeks ago


    Hyderabad, Telangana, India ServiceNow Full time

    Job Title: ServiceNow Developer - Automation ExpertJob Summary:We are seeking a highly skilled ServiceNow Developer - Automation Expert to join our team. As a key member of our development team, you will be responsible for designing, developing, and implementing automation solutions using ServiceNow platform.Key Responsibilities:Design and develop automation...


  • Hyderabad, Telangana, India ServiceNow Full time

    About the RoleWe are seeking a skilled Technical Lead, Integration and Services to join our DTS - Enterprise Architecture and Integration team. As a Technical Lead, you will be responsible for providing technical guidance to the teams, designing and implementing cutting-edge technology solutions that align with our organization's business objectives.Key...

  • ServiceNow Developer

    3 weeks ago


    Hyderabad, Telangana, India ServiceNow Full time

    Job Title: ServiceNow Developer - Automation ExpertJob Summary:We are seeking a highly skilled ServiceNow Developer with expertise in automation and AI/ML to join our team. As a ServiceNow Developer - Automation Expert, you will be responsible for building and implementing automation scripts using Gen AI/ML capabilities, identifying and implementing...


  • Hyderabad, Telangana, India ServiceNow Full time

    Job SummaryWe are seeking a highly skilled Software Engineering Management Lead to join our team at ServiceNow. As a key member of our engineering organization, you will be responsible for managing product development activities, working with cross-functional teams to create high-quality solutions, and managing daily activities of the development team.Key...


  • Hyderabad, Telangana, India ServiceNow Full time

    Job SummaryServiceNow is seeking a highly skilled Software Engineering Management Lead to join our team. As a key member of our engineering organization, you will be responsible for managing product development activities, working with cross-functional teams to create high-quality solutions, and managing daily activities of the development team.Key...


  • Hyderabad, Telangana, India ServiceNow Full time

    Job SummaryWe are seeking a highly skilled Software Engineering Management Lead to join our team at ServiceNow. As a key member of our product development team, you will be responsible for managing product development activities, working with cross-functional teams to create high-quality solutions, and managing daily activities of the development team.Key...


  • Hyderabad, Telangana, India ServiceNow Full time

    Job SummaryAs a Software Engineering Management Lead at ServiceNow, you will manage product development activities and work closely with product management, design, support, and other development teams to create high-quality solutions. Your primary responsibility will be to manage daily activities of the development team, ensuring the successful execution of...


  • Hyderabad, Telangana, India ServiceNow Full time

    Job OverviewServiceNow is seeking a highly skilled Sr. Sales Commissions Analyst to join our Sales Compensation organization. As a key member of our team, you will be responsible for building out compensation and operations capability.Key ResponsibilitiesLead and manage business operations for the global Sales Compensation function, including handling...


  • Hyderabad, Telangana, India ServiceNow Full time

    About the Role:We are seeking a highly skilled Senior Software Engineer - Technical Lead to join our team at ServiceNow. As a key member of our engineering team, you will be responsible for designing, developing, and delivering high-quality software solutions that meet the needs of our customers.Key Responsibilities:Lead the development of complex software...

  • Product Design Lead

    4 weeks ago


    Hyderabad, Telangana, India ServiceNow Full time

    Product Design LeadJoin ServiceNow's Product Design team as a Product Design Lead and drive the creation of world-class product experiences that transform how people work around the world.About the RoleWe're seeking a highly skilled Product Design Lead to lead large, complex initiatives and deliver end-to-end product experiences that consider user and...


  • Hyderabad, Telangana, India ServiceNow Full time

    Job SummaryServiceNow is seeking a skilled Software Engineering Management Lead to manage product development activities and work with cross-functional teams to create high-quality solutions. The ideal candidate will have 6+ years of experience with relevant technologies and advanced coding skills.Key ResponsibilitiesManage daily activities of the...


  • Hyderabad, Telangana, India ServiceNow Full time

    About the Role:As a Sr. Staff Software Engineer at ServiceNow, you will be part of Platform Labs, a team that tackles hard problems and de-risks strategic technical initiatives for engineering teams across the organization. Your key responsibilities will include researching and learning new technologies, justifying choices with thorough analysis, building...

  • Product Design Lead

    3 weeks ago


    Hyderabad, Telangana, India ServiceNow Full time

    Product Design LeadAt ServiceNow, we're seeking a skilled Product Design Lead to join our Product Design team. As a Product Design Lead, you'll be responsible for leading large, complex initiatives and delivering world-class experiences that influence product strategy and transform how people work around the world.Key Responsibilities:Drive end-to-end...


  • Hyderabad, Telangana, India ServiceNow Full time

    **Job Role Summary**As a Technical Lead, Integration and Services, you will be responsible for providing technical guidance to teams, designing and implementing cutting-edge technology solutions that align with our organization's business objectives. You will work closely with stakeholders to understand their needs, assess existing systems and integrations,...