Customer Loyalty Specialist

1 week ago


Bellary, Karnataka, India beBeeRetention Full time ₹ 80,00,000 - ₹ 1,20,00,000
Customer Retention Manager Job Summary

We are seeking a highly skilled and proactive customer retention specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues.

This is an exciting opportunity for a detail-oriented individual with excellent communication and negotiation skills to join our team in ensuring customer satisfaction and driving business growth.

Key Responsibilities:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on: number of follow-ups conducted, conversion rates from trials to purchases, accounts suspended due to non-response.

Required Skills and Qualifications:

  • Advanced knowledge of Microsoft Excel software.
  • Basic knowledge of Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems.

Benefits:

This role offers a competitive compensation package, opportunities for career growth and development, and a dynamic work environment that values innovation and teamwork.



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