Luxury Retail Customer Experience Specialist

16 hours ago

Bellary, Karnataka, India beBeeLuxuryRetail Full time ₹ 30,00,000 - ₹ 45,00,000

About this role

Job Description

We are seeking an experienced professional to manage client relationships and deliver exceptional customer experiences in our luxury retail environment.

  • This individual will be responsible for interacting with clients via phone, email, WhatsApp, and in-person communication to ensure timely, professional, and solution-oriented responses.
  • Maintaining accurate records of client interactions, orders, and communication logs is a key aspect of this role.
Key Responsibilities

The ideal candidate will have experience managing CRM campaigns to drive client retention, analyzing customer interactions to provide actionable insights, and identifying recurring issues to support process improvements.

  • This person will work closely with sales, marketing, and production teams to resolve client queries and build strong relationships with high-value clients.
  • Regular reporting on customer trends, feedback, and loyalty metrics will be required to inform leadership decisions.
Requirements

To succeed in this role, the candidate should possess:

  • 2-4 years of experience in CRM, luxury retail, or jewelry brands.
  • Proficiency in CRM tools and MS Office, as well as strong communication and interpersonal skills.
  • A customer-focused approach, with excellent organizational and problem-solving abilities.
Benefits

As a member of our team, you will have the opportunity to work with a prestigious luxury jewelry brand and high-value clientele. You will contribute to enhancing customer journeys and loyalty programs, while growing in a professional, collaborative, and growth-oriented environment.

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