
Customer Experience Specialist
1 day ago
Job Overview
We are seeking a skilled and detail-oriented individual to fill the role of an Engineer L1. As a key member of our customer experience and technology consulting services, you will be responsible for reviewing new orders, processing customer enquiries, and maintaining service levels.
Key Responsibilities:
- Reviewing new orders for accuracy and completeness to ensure seamless order fulfillment
- Processing customer enquiries in a timely and professional manner
- Maintaining high levels of accuracy and efficiency throughout all activities
- Placing orders with partners on a web-based system, monitoring status, and taking appropriate action as needed
- Ensuring customer requirements are met on time, while maintaining accurate records of activities in internal systems
Requirements:
- Bachelor's degree or equivalent in any field
- Experience entering data using an alphanumeric keyboard and verifying/proofed entered data
- Skill in reviewing, proofing, and verifying data to ensure accuracy and quality
- Able to learn new concepts quickly and adapt to changing priorities
- Comfortable working with minimal supervision in a fast-paced environment
- A creative problem-solver with strong analytical skills
- Knowledge of basic computer operations and software applications
- Strong organizational skills and attention to detail
- Highly motivated and able to perform repetitive tasks with a high level of accuracy
Diversity, Equality & Inclusion:
- We are an equal opportunity employer committed to diversity and inclusion
- All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law
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