
Customer Experience Specialist
1 day ago
We are seeking a customer-focused professional to join our team in a voice and semi-voice process role.
Key Responsibilities:
- Handle customer interactions through voice and digital channels.
- Manage customer onboarding, queries, and relationship follow-up.
- Process case management, channel communication, contract support, and dispute resolution.
- Execute tasks using standardized work processes while exercising sound judgment within defined guidelines.
- Collaborate with internal teams to ensure seamless service delivery.
What We Offer:
- Impact: Contribute to global operations directly.
- Opportunity: Unlock growth through diverse career pathways.
- Innovation: Work with a team embracing technology and continuous improvement.
- Global Exposure: Collaborate across geographies and cultures.
- Work-Life Balance: Flexible working arrangements for well-being.
About the Role:
This position falls under the administrative stream, supporting global logistics operations through high-quality customer service. We value dynamic individuals who can deliver exceptional customer experiences.
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