Business Solutions Specialist
7 days ago
We are constantly innovating to empower small and medium businesses in India. Our Merchant Onboarding Operations team ensures seamless onboarding, managing risk and chargebacks, while maintaining compliance with AML regulations. We're looking for a Business Analyst with a getting-things-done attitude to drive actionable insights and improve operations.
Key Responsibilities:
•Collaborate with multiple teams to understand data tables, metrics, and processes, taking ownership and figuring out solutions.
•Define, track, and analyze key metrics to monitor the health of Merchant Onboarding, Risk, Chargeback, and AML operations.
•Create dashboards using Google Looker to provide actionable insights to stakeholders.
•Apply statistical knowledge to drive data-backed decision-making and solve complex operational challenges.
•Analyze processes and suggest improvements to enhance operational efficiency and reduce escalations.
•Work closely with teams to support data-driven projects and initiatives.
•Prioritize product developments, understanding the impact and helping to prioritize developments.
Requirements:
•Bachelor's degree in Engineering from Tier 1-2 institutions.
•Proficient in SQL, Python, and Excel for data analysis, or the ability to quickly learn these tools.
•Familiarity with Google Looker or other BI tools for dashboard creation.
•Strong foundation in statistics, probability, and linear algebra to solve complex problems.
•Prior experience in analytics or a similar field is a plus.
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