
Retail Training Specialist
1 week ago
We seek a seasoned professional to lead our training initiatives in Bangalore.
This key role involves designing, implementing, and managing training programs to elevate boutique teams' service expertise and brand storytelling—aligning fully with excellence standards.
Key Responsibilities:- Conduct needs analysis to design and implement training calendars aligned with business goals.
- Develop engaging training modules, including 'Train-the-Trainer' programs, coaching plans, and product/service immersion sessions.
- Track and evaluate training effectiveness, using KPIs, feedback, and mystery shopping results to refine programs and ensure ROI.
- Collaborate with retail leadership to implement impactful training and maintain brand consistency.
- 5+ years of experience in luxury retail training, ideally in boutique environments.
- Demonstrated ability to build, deliver, and manage training programs across product knowledge, customer service, and coaching techniques.
- Strong strategic mindset with experience tracking performance analytics, KPIs.
- Excellent presentation, facilitation, and interpersonal communication skills.
- Proficiency in Microsoft PowerPoint and Excel for training coordination and reporting.
- Opportunity to work in a dynamic environment.
- Chance to develop and implement training programs.
- Collaborative team atmosphere.
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