IT Support Specialist
4 days ago
We are seeking a skilled IT Support Specialist to join our team at Bounteous. As a member of our technical support team, you will play a vital role in ensuring the smooth operation of our hardware and software systems.
The ideal candidate will have a strong background in computer science or a related field, with experience in troubleshooting and resolving complex technical issues. You will be responsible for providing exceptional customer service to our clients, responding to their technical queries, and resolving any issues they may encounter.
Key Responsibilities:
- Provide technical support to clients via phone, email, or in-person
- Troubleshoot and resolve hardware and software problems
- Perform routine maintenance tasks on company equipment
- Develop and maintain technical documentation and procedures
Preferred Qualifications:
- Bachelor's degree in Computer Science or a related field
- 5+ years of experience in IT support or a related field
- Excellent communication and problem-solving skills
- Familiarity with Windows and Apple operating systems
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