Product Support Specialist
3 days ago
Role Overview:
The Technical Lead role at Wipro is a critical position that requires a high level of expertise in process optimization and technical leadership. The successful candidate will be responsible for optimizing processes, resolving technical issues, and developing technical capability within the team.
Key Responsibilities:
- Oversee and support process delivery by ensuring daily performance of the Production Specialists
- Review daily transactions on performance parameters and identify areas for improvement
- Develop and implement process improvements to increase efficiency and productivity
- Provide guidance and support to Production Specialists on process-related issues
Skill Requirements:
- Strong process optimization and technical leadership skills
- Excellent communication and interpersonal skills
- Able to work effectively in a team environment
- Proficient in using various software applications
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