Product Support Specialist
2 days ago
We are seeking a highly skilled and experienced professional to join our team as a Product Associate. The ideal candidate will be responsible for providing exceptional customer service and technical support to our customers.
- Provide swift resolutions to diverse customer inquiries across 24x5 shifts, ensuring consistent support coverage.
- Deliver prompt, high-quality, and courteous responses/support across all support channels (email, chat, slack, video).
- Utilize internal documentation and develop comprehensive product knowledge to effectively handle general inquiries, integrations, API issues, and other technical troubleshooting.
- Proactively identify trends and surface to relevant teams.
- Stay updated on product developments, policy changes, known issues, user feedback, and comprehensive understanding of the compliance domain, Sprinto product, and supported integrations.
- Proactively identify and address outages or critical issues, ensuring timely communication with engineers and managers.
- Comfortable working in U.S. time zones.
- Strong problem-solving skills and attention to detail.
- Effective communication skills, both written and verbal.
- Technical support skills (HTML/CSS/JS) are a solid plus.
- Bachelor's degree in a technology-related field is a plus.
- Knowledge in the e-commerce industry is a plus.
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