Excellence in Workplace Experience

About ISS:

A leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and make life easier, more productive, and enjoyable – delivered to high standards by people who care.

The company was founded in 1901 and has grown to become one of the world's leading Facility Services companies with presence in over 30 countries across Europe, Asia, North America, Latin America and Pacific. The company is the world's fourth largest private employer serving thousands of both public and private sector customers.

The India operation has been operating since 2005 and has grown to over 44,000 employees. With over 1,000+ clients, managing 180 million square feet of blue-chip facilities, serving over 750k+ meals per day, securing and guarding over 2500 facilities, we have a presence in 150+ cities across 21 States.

The India operation has been ranked 6th amongst India's Best Companies to work for 2022 by The Great Place to Work Institute. The company is also honored for the 2nd year in a row for its High-Trust High-Performance culture by The Great Place to Work Institute.

Job Responsibilities:

• Develop and execute a comprehensive strategy for housekeeping services that aligns with overall corporate objectives.
• Establish performance metrics (KPIs) to measure and continuously improve cleaning quality, efficiency, and employee satisfaction.
• Oversee the budget for the housekeeping department, including labor costs, equipment procurement, and supply management.
• Forecast and manage operational expenditures for consumables.

• Implement and enforce standardized cleaning protocols, procedures, and quality standards for all workstations, meeting rooms, common areas, restrooms, and pantries.
• Conduct regular inspections and audits of all facilities to ensure compliance with company standards and regulatory requirements.
• Leverage technology to optimize workflows and track service delivery.
• Address and resolve any cleaning-related issues or feedback from employees and management promptly and professionally.

• Lead and manage a team of housekeeping staff, supervisors, and vendors, fostering a culture of accountability and high performance.
• Develop training programs covering best practices, safety protocols, use of chemicals (COSHH), and customer service.
• Create and manage work schedules, assign tasks, and monitor team performance to ensure optimal coverage and productivity.
• Handle all aspects of HR, including recruitment, hiring, performance reviews, and professional development.

• Ensure full compliance with local, state, and federal health and safety regulations related to commercial facilities.
• Implement infection prevention and control measures to maintain a healthy and safe work environment.
• Regularly review and update safety procedures, risk assessments, and cleaning protocols to mitigate potential hazards.
• Maintain accurate records and documentation related to cleaning schedules, inspections, and safety compliance.

• Manage relationships with external service providers for specialized cleaning services, waste management, and pest control.
• Collaborate with other departments to coordinate cleaning activities and support company events.
• Promote good hygiene practices among employees through awareness campaigns and providing necessary supplies.

Required Qualifications:

• Bachelor's degree in Facility Management, Hospitality Management, Business Administration, or a related field.
• 10+ years of experience in housekeeping or facility management, with at least 5 years in a senior leadership role overseeing a large corporate environment.
• Proven experience managing budgets, vendors, and large teams.
• Strong knowledge of commercial cleaning techniques, equipment, chemicals, and industry best practices.
• Expertise in health, safety, and sanitation regulations and compliance.