Technical Customer Service Specialist

7 days ago


Kota, Rajasthan, India beBeeEngineer Full time ₹ 10,00,000 - ₹ 17,00,000

Customer Support Engineer Role Summary:

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We are seeking a highly skilled technical professional to join our team as a Customer Support Engineer. The successful candidate will have excellent problem-solving skills, with strong written and verbal communication abilities.

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Key Responsibilities:

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  • Provide exceptional customer service by gathering information quickly and communicating next steps and status, building trust.
  • Explain customer responsibilities in resolving issues and demonstrate troubleshooting skills.
  • Collaborate with cross-functional teams to resolve complex customer issues.
  • Develop a deep understanding of commerce platform concepts and procedures, including online services, Order to Cash operations, and general billing and commerce systems processes.
  • Gain knowledge of the Azure Platform and architecture.
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About the Position:

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The Customer Support Engineer provides critical support to customers worldwide through various support offerings. As a key member of our team, you will be responsible for delivering outstanding customer experiences, working closely with customers to understand their needs and providing timely resolutions to their issues.

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What We Offer:

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  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive compensation package.


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