
Automotive Customer Service Representative
19 hours ago
Job Summary:
We are seeking a highly skilled and dedicated professional to fill the role of Customer Support Specialist. As a key member of our team, you will be responsible for providing exceptional customer service, resolving complex issues, and ensuring customer satisfaction.
Key Responsibilities:
- Offer timely assistance to customers experiencing issues with their vehicles, encompassing mechanical, electrical, and software-related problems.
- Provide accurate information and solutions regarding warranty coverage, claims, and service processes to ensure customer satisfaction.
- Coordinate with service centers, mechanics, or technical teams to expedite the resolution of customer complaints.
- Raise and track warranty claims, ensuring all documentation is accurate, complete, and up-to-date.
- Deliver first-level technical troubleshooting guidance based on customer feedback to resolve issues efficiently.
- Foster strong relationships with customers by following up until the issue is resolved and ensuring high satisfaction levels.
- Maintain a record of all interactions, complaints, issues, and solutions using CRM tools for effective tracking and analysis.
- Evaluate complex cases and escalate them to higher technical support or warranty teams when necessary.
- Stay abreast of the latest vehicle technologies, company policies, and warranty terms to provide informed support.
Required Skills and Qualifications:
- Education: A graduate degree in any stream is mandatory; preference will be given to candidates with an automotive or technical background.
- Experience: 1-3 years of experience in customer support, automotive services, or warranty handling is preferred.
- Language: Proficiency in Hindi and English is required; knowledge of other regional languages is an added advantage.
- Technical Knowledge: A basic understanding of vehicle systems or prior experience in an auto-related role is beneficial.
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