ServiceNow AI Expert
10 hours ago
Salary: ₹1,200,000 - ₹1,500,000 per annum
Location: Hyderabad, Telangana
About the RoleWe are seeking an experienced ServiceNow AI expert to join our team at Sky Systems, Inc. As a key member of our IT department, you will be responsible for designing, developing, and deploying ServiceNow Intelligent Virtual Agents (IVA) to enhance user interaction and support.
Responsibilities- Customize and configure IVA to meet specific business requirements
- Monitor and optimize IVA performance to ensure high levels of user satisfaction
- Develop and implement self-help cases within the ServiceNow platform
- Automate service request processes using ServiceNow to improve efficiency and reduce manual intervention
- Explore and integrate Generative AI capabilities within the ServiceNow platform to enhance IVA and other functionalities
- Certification in ServiceNow Administration or Development
- Experience with scripting languages such as JavaScript
- Familiarity with ITIL processes and best practices
- Ability to work independently and as part of a team
- Proven experience with ServiceNow, specifically in IVA (chatbot) development and deployment
- Strong understanding of ServiceNow Self-Help Cases and Service Request Automation
- Experience with Generative AI technologies related to ServiceNow is a plus
- Excellent problem-solving skills and attention to detail
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