ServiceNow AI Expert

10 hours ago


Hyderabad, Telangana, India Sky Systems, Inc. Full time
Job Title: ServiceNow AI Expert

Salary: ₹1,200,000 - ₹1,500,000 per annum

Location: Hyderabad, Telangana

About the Role

We are seeking an experienced ServiceNow AI expert to join our team at Sky Systems, Inc. As a key member of our IT department, you will be responsible for designing, developing, and deploying ServiceNow Intelligent Virtual Agents (IVA) to enhance user interaction and support.

Responsibilities
  • Customize and configure IVA to meet specific business requirements
  • Monitor and optimize IVA performance to ensure high levels of user satisfaction
  • Develop and implement self-help cases within the ServiceNow platform
  • Automate service request processes using ServiceNow to improve efficiency and reduce manual intervention
  • Explore and integrate Generative AI capabilities within the ServiceNow platform to enhance IVA and other functionalities
Requirements
  • Certification in ServiceNow Administration or Development
  • Experience with scripting languages such as JavaScript
  • Familiarity with ITIL processes and best practices
  • Ability to work independently and as part of a team
  • Proven experience with ServiceNow, specifically in IVA (chatbot) development and deployment
  • Strong understanding of ServiceNow Self-Help Cases and Service Request Automation
  • Experience with Generative AI technologies related to ServiceNow is a plus
  • Excellent problem-solving skills and attention to detail


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