ServiceNow IT Expert and Solution Architect

3 weeks ago


Hyderabad, Telangana, India Algoleap Technologies Full time

About Algoleap Technologies

We are a leading technology firm that delivers innovative ServiceNow solutions to empower our clients' business success.

Job Summary:

We seek an experienced ServiceNow expert to lead the design, development, and implementation of comprehensive IT service management (ITSM) processes on our platform.

Key Responsibilities:

  • Design and develop ServiceNow solutions for incident, change, problem management, and other ITSM processes.
  • Implement best practices for ServiceNow configuration and customization to optimize platform utilization.
  • Lead initiatives on Configuration Management Database (CMDB) implementations for accurate asset tracking.
  • Provide ongoing support and maintain existing ServiceNow modules, including agent chat functionality, to ensure smooth operations.
  • Develop integrations with internal and external systems using ServiceNow's out-of-the-box capabilities and custom implementations through REST APIs, JavaScript, and GlideAjax.
  • Automate business processes through ServiceNow workflows to improve efficiency and reduce manual tasks.
  • Analyze and translate IT and business needs into custom ServiceNow applications that address user requirements and enhance functionality.
  • Develop and maintain user-friendly custom applications on the ServiceNow platform.
  • Lead initiatives for hardware and software asset management implementations on the ServiceNow platform.
  • Evaluate and troubleshoot system performance to ensure seamless operations.

Requirements:

  • 5+ years of experience working with ServiceNow in ITSM, Integrations, ITAM, and ITOM modules.
  • Proven track record of designing, developing, and implementing successful ServiceNow solutions.
  • ServiceNow Certified System Administrator (CSA) and ServiceNow Flow Designer Micro Certification (a plus).
  • Strong understanding of REST APIs, JavaScript, and GlideAjax for ServiceNow customizations.
  • Experience with integrating ServiceNow with external systems.
  • Excellent problem-solving and analytical skills.
  • Strong communication and collaboration skills to work effectively with IT and business stakeholders.

Compensation: $120,000 - $150,000 per year, depending on experience and qualifications.



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