Technical Account Manager
3 weeks ago
At Connexity, a Taboola company, we're seeking a skilled Technical Account Manager to join our Product Operations Team in Gurgaon. As the main interface between our customers and our technology, you'll play a key role in helping our commercial, operations, and product teams operate efficiently.
Key Responsibilities:- Ensure the technical implementation quality for our enterprise customers using a range of tools, including Javascript, Link Wrapper, fave.co, AMP, and more.
- Implement new features on specific accounts to achieve our commercial objectives, including Product Key, Link override, SubIDs, etc.
- Own and manage end-to-end network migrations for specific enterprise merchants.
- Serve as the main point of contact for enterprise customers regarding technical matters with Skimlinks and handle account management team escalations related to managing our enterprise publishers, including tracking issues and API queries.
- Establish and monitor complex rate structures with merchants to provide the right incentives for our enterprise publishers.
- Work closely with the commercial teams in APAC, UK, US, and EU through attending team meetings and providing support to shared customers with common goals.
- Collaborate with the Operations, Engineering, and Product Marketing teams for platform updates to be shared with the Commercial Team.
- 3+ years of work experience in a technical client-facing role.
- Experience working with clients, product, ops, and engineering teams - with the ability to break down complex concepts to non-technical stakeholders.
- Ability to prioritize, multi-task, and perform effectively under pressure.
- Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features.
- Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation.
- Ability to grasp customers' needs and suggest timely solutions.
- Excellent verbal and written communication skills.
- Commercial-mindset.
- You excel at learning new products quickly and often have an intuitive knowledge about how features work.
- BA / BS Degree (or equivalent).
- Experience with digital advertising technology / affiliate / digital marketing / ecommerce.
- Ability to commute to Gurgaon office ~ 3/week.
- Variable working hours in order to collaborate effectively with the UK and US based teams.
We're a company that values our employees and offers a range of benefits, including:
- Healthcare Insurance (employee & immediate family).
- Generous leave policy.
- Parental Leave Policies.
- Learning & Development Program.
- Flexible hybrid working.
- Wellness Resources including free lunches at the office.
We're committed to providing a culture that supports the diversity, equity and inclusion of our people. We encourage individuality and celebrate our differences, providing opportunities equally across gender, race, religion, sexual orientation, and all other demographics.
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