Account Manager
4 weeks ago
As a Customer Success Manager at Mtap Technologies, you will be responsible for the implementation and support of our Safetrax tool for large corporates and fleet partners. This will involve acting as the single point of contact for all client queries, managing the entire show of account management, and owning the long-term and short-term growth strategy of the account(s).
Additional Responsibilities:
- Participate in internal planning activities to develop schedules and align resources for projects and support activities.
- Showcase a consulting mindset by acting as a solution provider rather than an order taker.
- Find opportunities to bring in automation/orchestration to enhance client service experience.
- Respond to queries from potential and existing customers, communicate Safetrax's value proposition, and negotiate deals successfully.
- Understand client needs and address within defined TAT.
Requirements:
- Bachelor's/Master's degree and demonstrated prior account/service management experience.
- Information technology experience.
- Strong written and oral communication skills.
- Strong Microsoft Office skills (Excel, PowerPoint).
- Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer-facing environment.
- Understand technical risks and supportability parameters.
- Strong decision-making skills.
- Ability to analyse, think innovatively, adapt, and drive new best practices.
- Ability to farm the account through relationship management.
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