Technical Account Manager
4 weeks ago
Job Summary
We are seeking a highly skilled Technical Account Manager to join our team at Connexity, a Taboola company. As a Technical Account Manager, you will be the main interface between our customers and our technology, working closely with the commercial teams in APAC, UK, US, and EU to provide technical support and solutions to our enterprise customers.
Key Responsibilities
- Ensure the technical implementation quality for our enterprise customers using a wide range of tools such as Javascript, Link Wrapper, fave.co, AMP, and more.
- Implement new features on specific accounts to achieve our commercial objectives, including Product Key, Link override, SubIDs, etc.
- Ownership and management of end-to-end network migrations for specific enterprise merchants.
- Serve as the main point of contact for enterprise customers regarding technical matters with Skimlinks and handling account management team escalations related to managing our enterprise publishers, including tracking issues and API queries.
- Establish and monitor complex rate structures with merchants to provide the right incentives for our enterprise publishers.
- Work closely with the commercial teams in APAC, UK, US, and EU through attending team meetings and providing support to shared customers with common goals.
- Collaborate with the Operations, Engineering, and Product Marketing teams for platform updates to be shared with the Commercial Team.
Requirements
- 3+ years of work experience in a technical client-facing role
- Experience working with clients, product, ops, and engineering teams - with the ability to break down complex concepts to non-technical stakeholders
- Ability to prioritize, multi-task, and perform effectively under pressure.
- Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features.
- Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation.
- Ability to grasp customers' needs and suggest timely solutions
- Excellent verbal and written communication skills
- Commercial-mindset
- You excel at learning new products quickly and often have an intuitive knowledge about how features work
- BA / BS Degree (or equivalent)
- Experience with digital advertising technology / affiliate / digital marketing / ecommerce
- Ability to commute to Gurgaon office ~ 3/week
- Variable working hours in order to collaborate effectively with the UK and US based teams
Benefits
We offer a range of benefits to support your career and well-being, including Annual Leave Entitlement, paid holidays, competitive compensation, team events, and more. Our Learning & Development Program is also a key part of our culture, with each employee having their own career plan and Annual Learning Budget to spend as they wish.
We are committed to providing a culture at Connexity that supports the diversity, equity and inclusion of our most valuable asset, our people. We encourage individuality and are driven to represent a workplace that celebrates our differences, and provides opportunities equally across gender, race, religion, sexual orientation, and all other demographics.
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