Customer Service Representative

2 days ago


Jodhpur, Rajasthan, India beBeeCommunication Full time ₹ 5,00,000 - ₹ 10,00,000
Job Overview

The Voice Support Specialist role involves delivering exceptional customer service to learners through proactive onboarding and engagement.

Key Responsibilities:
  • Welcome new learners with a personalized call within 48 hours to guide them through account setup and initial orientation.
  • Proactively contact at-risk learners to diagnose challenges and provide solutions.
  • Address learner issues related to billing, platform access, and general inquiries.
  • Maintain detailed call logs and learner status in the CRM system.
  • Participate in quality assurance assessments and provide feedback on workflows to improve the learner experience.

Learners will be comfortable using CRM systems, call monitoring tools, and internal platforms. A bachelor's degree is preferred, and minimum 1-2 years of experience in voice-based support is required.



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