Exceptional Customer Service Professional

2 days ago

Jodhpur, Rajasthan, India beBeeAnalytical Full time ₹ 30,00,000 - ₹ 50,00,000
Customer Service Representative Job Description

We are seeking a skilled Customer Service Representative to provide exceptional customer service and support to clients across multiple channels.

  • Main Responsibilities:
  • Manage daily customer requests through shared mailboxes and provide member support across channels.
  • Ensure customer satisfaction by addressing complaints and inquiries promptly.
  • Conduct product sales, process returns, and related requests.
  • Identify and assess customers' needs to achieve satisfaction.
  • Handle customer complaints, provide solutions, and follow up for resolution.
  • Maintain records of customer interactions, comments, and complaints.
  • Provide feedback on customer issues and emerging trends.
  • Adhere to communication procedures, guidelines, and policies.
  • Collaborate with customer service representatives and other departments to find solutions.
  • Enhance knowledge of products and services continuously.
  • Requirements and Skills:
  • Demonstrated experience in customer service is essential.
  • Automotive repair, parts, and component knowledge is required.
  • Technical or engineering experience is beneficial.
  • Strong analytical and problem-solving abilities are necessary.
  • Ability to multitask, prioritize tasks, and manage time efficiently.
  • Maintain a positive, empathetic, and professional demeanor with customers.
  • Customer-centered approach with adaptability to various personalities.
  • Teamwork skills for working with team members and other departments.
  • Ability to work remotely in shifts aligned with market hours.
  • Digital literacy is a must.
  • Willingness to achieve goals and pursue self-improvement.
  • Capability to perform under pressure.
Benefits

This role offers a unique opportunity to develop your skills and knowledge in customer service and automotive industry. You will be part of a dynamic team working together to deliver excellent customer experiences.

What We Offer

We offer a competitive salary, opportunities for growth and development, and a supportive work environment. If you are passionate about delivering exceptional customer service and have the skills and qualifications we are looking for, please apply now.

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