Global Client Liaison

5 days ago

Shimoga, Karnataka, India beBeeEngagement Full time ₹ 8,00,000 - ₹ 11,00,000
International Client Engagement & Appointment Manager

This role is pivotal in our global strategy, focusing on building strong relationships with clients and managing appointments to facilitate international expansion.

About the Position:

We seek a highly organized and communicative professional to oversee client relationships, coordinate appointments, and ensure seamless execution of leadership visits abroad. As an International Client Engagement & Appointment Manager, you will act as a bridge between our leadership and global clients/partners, ensuring meetings are productive and relationships are nurtured.

Key Responsibilities:
  • Maintain a comprehensive database of global clients and partners, ensuring up-to-date contacts and engagement history.
  • Schedule and confirm appointments, meetings, and industry visits for leadership during international trips.
  • Act as primary point of contact for international clients before and after meetings.
  • Ensure smooth preparation of meeting materials, agendas, and presentations.
  • Coordinate with internal teams to support leadership in client-facing interactions.
  • Track and monitor client communications, follow-ups, and next steps.
  • Provide post-visit reports summarizing client feedback, opportunities, and pending actions.
  • Support event participation, conferences, and networking opportunities abroad.
Requirements:
  • Bachelor's degree in Business, Marketing, Communications, or International Relations.
  • 3–6 years of experience in client engagement, account management, or executive coordination.
  • Strong organizational and time-management skills.
  • Excellent communication skills (verbal, written, and presentation).
  • Comfortable working across different time zones and cultures.
  • Ability to multitask and manage multiple client interactions simultaneously.
  • Experience with CRM tools, scheduling platforms (Calendly, Outlook, Google Suite), and flexibility to travel internationally when required.
KPIs (Key Performance Indicators):
  1. Appointment & Meeting Coordination
  • Number of confirmed client/partner appointments per month/visit.
  • % of scheduled meetings that are successfully conducted.
  1. Client Engagement
  • Client response rate to outreach and follow-up (target %).
  • Client satisfaction score/feedback post-meetings.
  1. Follow-up & Relationship Management
  • % of meetings followed up within 48 hours.
  • Number of repeat engagements/continued discussions with clients.
  1. Operational Efficiency
  • Accuracy of client database and appointment calendar.
  • On-time preparation of agendas, briefs, and reports.
  1. Reporting & Insights
  • Quality and timeliness of post-visit engagement reports.
  • Number of new insights or opportunities identified through client interactions.

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