Technical Implementation Specialist

3 days ago

Cochin, Kerala, India beBeeImplementation Full time US$ 7,50,000 - US$ 11,00,000

Job Title:

We are seeking a skilled Technical Implementation Specialist to join our team. This is a key role that involves leading the onboarding and technical enablement of enterprise customers across multiple cybersecurity products.

The successful candidate will have experience in customer-facing technical roles, with hands-on knowledge of enterprise IT environments and cloud platforms. Familiarity with cybersecurity principles, vulnerability management, compliance frameworks, and threat detection tools is also essential.

Key Responsibilities:

  • Customer Onboarding & Enablement:
  • Lead end-to-end onboarding for enterprise customers on multiple cybersecurity products
  • Conduct kickoff sessions, product walkthroughs, and configuration workshops tailored to customer needs.
  • Align solution deployment/configuration/optimisation with customer business goals, security policies, and compliance requirements.
  • Technical Implementation:
  • Assist with the deployment and configuration of cybersecurity agents, sensors, connectors, and APIs across cloud, on-prem, and hybrid environments.
  • Support secure integration with AWS, Azure, GCP, OCI, and containerized platforms such as Kubernetes, Docker, and CRI-o.
  • Provide expertise in asset discovery, patch deployment, vulnerability scanning, and policy configuration.
  • Customer Success & Adoption:
  • Act as a trusted technical advisor throughout the implementation phase, ensuring successful adoption and long-term retention.
  • Educate and guide customers on platform capabilities, security use cases, and best practices.
  • Design and manage onboarding plans, training sessions, and success criteria tracking.
  • Cross-functional Collaboration:
  • Partner with internal teams including Product Management, Support, and Engineering to resolve implementation challenges and shape future enhancements.
  • Collect feedback to inform product development and improve onboarding frameworks.

Requirements:

We are looking for a highly motivated individual with 5+ years of experience in customer-facing technical roles, hands-on experience in enterprise IT environments, and exposure to cloud platforms. Tooling and platform knowledge, including endpoint agents, connectors, and policy configurations, is also necessary.

Prior Experience:

Prior experience with the Qualys platform, understanding of IT asset management, configuration compliance, and security operations workflows is preferred.

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