Technical Support Specialist for Software Implementation

16 hours ago

Cochin, Kerala, India beBeeSoftwareSpecialist Full time ₹ 80,00,000 - ₹ 2,00,00,000
Job Opportunity

We are a leading provider of multi-physics CAE simulation software, developing integrated solutions that drive engineering innovation across various industries.

We seek a dedicated professional to support the implementation and use of our GT-SUITE software, managing IT-facing components and providing technical assistance for a seamless experience.

  • You will play a crucial role in ensuring customers successfully implement and utilize our software, overseeing IT-facing components and providing timely technical support.
  • Your responsibilities include managing the software installer across multiple platforms, administering our licensing solution, and addressing antivirus issues.
  • You will collaborate closely with development, quality assurance, and product teams to align IT-facing product features with overall business objectives and customer needs.

To succeed, you will possess:

  • A bachelor's degree in Information Technology, Engineering, Computer Science, or a related technical field.
  • Relevant areas of study: Software Engineering, IT Systems, or Network Administration.
  • 3-5 years of experience in technical support, product management, or IT-related roles, preferably in the software or engineering industry.
  • Prior experience in customer-facing support roles, particularly in a technical capacity.
  • Experience with software installation, licensing management tools, and troubleshooting complex issues.
  • Familiarity with various operating systems (especially Linux) and understanding of software installation and configuration processes.
  • Knowledge of Python or similar scripting languages.

We offer a dynamic work environment, opportunities to bring your ideas to life, and an attractive compensation package.

We are committed to creating an inclusive workplace for all.

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