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Employee Relations Workplace Investigator

1 month ago

Gurgaon, Haryana, India ServiceNow Full time
Job Description

We are seeking an experienced professional to join our Employee Relations Workplace Investigations team at ServiceNow. The ideal candidate will have a strong background in employee relations or investigations and be able to conduct complex global workplace investigations with integrity and objectivity.

The successful candidate will be responsible for leading investigations, developing investigation strategies, conducting witness interviews, analyzing electronic and written records, and drafting investigation reports. They will also be a key partner to the Global Employment Law team, the Global People Team, Ethics & Compliance, and other teams to further scale and globalize ServiceNow's investigative practices.

Key Responsibilities:

  • Conduct complex global workplace investigations with integrity and objectivity.
  • Develop investigation strategies and lead investigations from intake through completion.
  • Conduct witness interviews, analyze electronic and written records, and draft investigation reports.
  • Partner with the Global Employment Law team, the Global People Team, Ethics & Compliance, and other teams to further scale and globalize ServiceNow's investigative practices.
  • Provide timely, regular updates to senior personnel and executives in a concise and thoughtful manner.
  • Continuously improve employee relations processes and employee experience through strategic collaboration with the Employee Relations and Global Employment Law teams.
  • Identify and lead learning & development initiatives.
  • Use data to improve and scale investigative processes, case tracking, and matter management.

Qualifications:

  • A strong work ethic, exceptional judgment, and uncompromising integrity.
  • A love of investigating and getting to the root of problems and conflicts with a fair, consistent, and timely approach.
  • An unwavering commitment to treating people with respect and empathy, even when confronting witnesses with difficult information and delivering the most challenging findings.
  • 3+ years of experience relevant to conducting workplace investigations, preferably at a private or publicly-traded company; equivalent case-management, fact-finding, and analytical experience developed as a litigator will be considered.
  • Strong preference for currently licensed attorneys or law school graduates with a background in employment law and/or employee relations, and/or possession of formal investigative training or certification.
  • Strong working knowledge of India employment laws; familiarity with HR and employee relations programs and processes; familiarity with key global privacy principles.
  • Ability to set aside personal biases and maintain objectivity and neutrality when working through complex, ambiguous, and/or challenging situations.
  • Strong interpersonal skills and the ability to interact and communicate effectively with executives, senior leaders, members of management, and employees at all levels of the company, especially during investigations.
  • Strong critical thinking with deep analytical and observational skills.
  • Ability to communicate concisely and precisely, orally and in writing.
  • Detail-oriented, organized, and robust recordkeeping skills.

Not sure if you meet every qualification? We still encourage you to apply. We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.