
Senior Retail Operations Leader
1 week ago
We are seeking a highly experienced and skilled Retail Operations Manager to lead our team and drive sales performance.
- About Us
- Bridlen is a premium shoemaker dedicated to craftsmanship, timeless design, and honest shoemaking.
- Our flagship store in Bombay is opening soon and we need an expert to oversee daily operations.
About the Role
- Leadership & Team Management
- Foster a culture of excellence, accountability, and customer-first service.
- Set and track performance goals for the team.
- Customer Experience
- Ensure every customer receives premium, personalized service.
- Resolve escalations with professionalism and empathy.
- Sales & Growth
- Drive sales performance and consistently achieve store targets.
- Monitor KPIs and implement strategies for improvement.
- Operations & Inventory
- Manage daily store operations to ensure efficiency and quality.
- Oversee inventory, stock levels, and replenishments.
- Requirements
- 6+ years of experience as a Store Manager, preferably in luxury/fashion/footwear.
- Proven success in leading teams and achieving sales targets.
- Strong people management, communication, and problem-solving skills.
- Passion for artisanal products, craftsmanship, and premium customer service.
- Proficiency with POS and inventory management systems.
- Fluent in English; Hindi/Marathi.
- Self-motivated, detail-oriented, and able to work in a dynamic retail setup.
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