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Ethnic Wear Retail Operations Manager
2 weeks ago
The flagship retail store seeks a seasoned leader to spearhead daily operations, driving sales performance, managing inventory, and maintaining a luxurious brand experience.
- Oversee opening/closing, cash handling, and POS systems to ensure seamless customer service.
- Maintain store ambiance through visual merchandising, cleanliness, and decor.
Responsibilities include:
- Drive revenue growth by meeting/exceeding monthly targets.
- Provide personalized styling guidance for ethnic wear collections.
- Address escalated customer queries, ensuring efficient exchange/return processes.
- Nurture long-term relationships with loyal customers and promote membership programs.
Additional responsibilities include:
- Recruit, train, and supervise sales staff, stylists, and support personnel.
- Monitor staff performance, set targets, and conduct regular team meetings.
- Foster a culture of excellence in delivering exceptional customer experiences.
Key qualifications and attributes include:
- Proven leadership and people management skills.
- Excellent communication skills in English, Bengali, and Hindi.
- Demonstrated knowledge of ethnic wear fabrics, draping styles, and customer preferences.
- A customer-centric approach with problem-solving skills.
Requirements include:
- Bachelor's degree (preferably in Retail, Fashion Management, or Business).
- 4–6 years of experience in apparel/ethnic retail management.
- A proven track record of achieving sales targets and leading retail teams.
