Retail Operations Director

8 hours ago


Hubli, Karnataka, India beBeeStoreManagement Full time ₹ 9,00,000 - ₹ 12,00,000

Job Summary:

The Store Manager plays a crucial role in driving the success of retail operations. This involves overseeing daily activities, ensuring compliance with established standards, and delivering exceptional customer experiences.

Key Responsibilities:

  • Manage store operations in accordance with defined protocols, maintaining a consistent appearance that meets corporate expectations.
  • Monitor inventory levels, conduct regular stock checks, and coordinate with suppliers to ensure optimal product availability.
  • Oversee visual merchandising efforts to create engaging product displays and store layouts.
  • Effectively track transactions and financials for store operations, ensuring cost-effectiveness and meeting performance targets.
  • Implement security measures and loss prevention strategies to safeguard assets and merchandise.
  • Accountable for preparing stores for official launches across various dimensions and during refurbishments.
  • Customer Experience:
    • Develop processes to enhance overall customer experience, satisfaction, and issue resolution.
    • Ensure an outstanding in-store customer experience, including product knowledge, assistance, and issue resolution, fostering customer loyalty.
    • Establish Key Performance Indicators (KPIs) to monitor and evaluate the success of store operations, providing regular reports to senior management.
  • People Management:
  • Lead retail staff, providing guidance, coaching, and performance feedback to ensure high levels of customer service and sales effectiveness.
  • Deliver training programs as required for team member development on product knowledge, sales techniques, and best practices.
  • Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and maintain integration of in-store & online operations.


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