
Senior Team Lead
24 hours ago
Job Summary:
We are seeking a seasoned leader to spearhead our internal delivery teams. As an Assistant Manager, you will oversee daily operations to ensure client satisfaction, work quality, and efficiency.
- You will manage email, phone, or in-person interactions with clients to maintain and enhance relationships.
- Your role involves identifying opportunities to improve client experience and drive business growth.
In addition, you will be responsible for resolving high-impact client issues by analyzing root causes, identifying key steps to form a plan, pulling resources, and communicating effectively.
This is a unique opportunity for the right candidate who can develop effective team relationships, communicate effectively, and demonstrate functional excellence.
Required Skills and Qualifications:
The ideal candidate will have experience in US Healthcare, US Mortgage, US Insurance, US Process, and International BPO Operation Non-Voice processes.
Benefits:
This role offers a challenging and rewarding career path for those who are passionate about delivering exceptional results and driving business growth.
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