
Support Team Lead Position
2 days ago
The ideal candidate will possess strong leadership and technical skills, ensuring seamless day-to-day operations of the global Service Desk.
Key responsibilities include guiding team performance, supporting escalation management, and maintaining service delivery standards that drive faster resolution, better user experiences, and continuous operational improvement.
- Lead daily operations for assigned teams, focusing on shift scheduling, workload balancing, and real-time queue monitoring to ensure SLA adherence.
- Provide guidance and support on complex or high-impact tickets escalated within your team.
- Maintain ticket quality, documentation standards, and user communication, providing coaching as needed.
- Conduct performance check-ins and promote professional development through mentoring and feedback.
- Evaluate trends and recurring issues to identify training gaps or process improvement opportunities.
Requirements:
- 5+ years of experience in IT support with at least 1–2 years in a team lead, senior agent, or supervisory role.
- Strong technical knowledge of Microsoft 365, Windows OS, enterprise tools, and remote troubleshooting.
- Familiarity with ticketing platforms such as ServiceDesk Plus, ServiceNow, or equivalent.
- Proven ability to coach, develop, and support frontline staff in a high-volume environment.
- Effective communicator who can lead with clarity, empathy, and accountability.
- Strong analytical and documentation skills with a focus on measurable outcomes.
Preferred qualifications:
- ITIL Foundation certification or working knowledge of ITIL practices.
- Prior experience in a 24x7 support environment, especially across global time zones.
- Exposure to WFM tools or performance analytics platforms.
-
Project Team Lead Position
1 day ago
Alleppey, Kerala, India beBeeProjectTeamLead Full time ₹ 15,00,000 - ₹ 30,00,000Job OpportunityWe are seeking a skilled professional to fill the role of Project Team Lead. This is an exciting opportunity to take on a leadership position and drive project outcomes.About the Role:The Project Team Lead will be responsible for providing strategic, technical, and managerial guidance to ensure high-quality, timely delivery of project...
-
Support Team Lead
6 days ago
Alleppey, Kerala, India beBeeProblem Full time ₹ 18,00,000 - ₹ 22,00,000As a technical support team lead, you will be responsible for overseeing day-to-day operations of our customer support desk. This includes managing queues, priorities, and escalations to ensure timely resolutions.Key ResponsibilitiesRun daily stand-ups to ensure seamless communication among team members.Coach junior team members on triage, logs, and runbooks...
-
Operations Team Lead
1 week ago
Alleppey, Kerala, India beBeeManagement Full time ₹ 30,00,000 - ₹ 40,00,000Operations Management RoleThis is a key leadership position responsible for overseeing the operational aspects of our business.Lead a team of Operations Leads to ensure customer satisfaction.Coordinate with design and production teams to meet committed timelines.As an Operations Manager, you will be the highest point of escalation for your region, ensuring...
-
Executive Team Lead
1 week ago
Alleppey, Kerala, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,00,00,000Senior Leadership RoleThis is a key position within our organization that requires exceptional leadership and management skills.The successful candidate will be responsible for leading a business unit, driving team performance, and ensuring daily service level metrics are met while maintaining accuracy.The position involves:Accountability to internal and...
-
Investment Team Lead
1 week ago
Alleppey, Kerala, India beBeeAsset Full time ₹ 1,50,00,000 - ₹ 2,00,00,000Seeking a seasoned professional to lead the investments team in Mumbai. The role involves a hybrid work setup with at least three days of office attendance per week.Key Responsibilities:Act as lead specialist for the Mumbai team, supporting day-to-day responsibilities.Liaise with external stakeholders including fund administrators, investment managers, and...
-
Team Lead
3 days ago
Alleppey, Kerala, India Truemeds Full timeTeam Lead – Telesales (Pharmacists) Location: Powai, Mumbai (Full-time, On-site)At Truemeds, our mission is: "to make healthcare affordable and accessible to all."No one should have to choose between their health and their healthcare costs. With this vision, we aim to make healthcare affordable and accessible. We are a technology-driven, telehealth...
-
Service Team Lead
7 days ago
Alleppey, Kerala, India beBeeTechnical Full time US$ 1,20,000 - US$ 1,60,000Job OverviewThe Service Supervisor plays a pivotal role in ensuring the seamless operation of our IT services team.As a technical lead, you will be responsible for planning and implementing service initiatives that align with our firm's strategic objectives.Key responsibilities include:Ensuring the efficient operation of subordinate team membersSustaining...
-
Effective Team Lead
2 days ago
Alleppey, Kerala, India beBeeTalent Full time ₹ 15,00,000 - ₹ 25,00,000Recruitment Strategy ManagerLeads a high-performing team of operation executives requiring effective management skills. This role involves building and maintaining strong client relationships, identifying new business opportunities, and delivering results through strategic recruitment and staffing initiatives.Key Responsibilities:Manages end-to-end...
-
Medical Billing Team Lead
1 week ago
Alleppey, Kerala, India beBeeTeamLeader Full time ₹ 90,00,000 - ₹ 1,20,00,000As a seasoned Medical Billing Professional, this is an excellent opportunity to lead and mentor a team of talented individuals handling end-to-end RCM activities.Job Requirements:5-7 years of experience in US Healthcare Medical Billing, with at least 2 years in a team lead/supervisory role.Hands-on experience with NextGen EMR/PM systems.Strong knowledge of...
-
Senior Team Lead
1 week ago
Alleppey, Kerala, India beBeeLeadership Full time ₹ 2,00,00,000 - ₹ 2,50,00,000Job TitleWe are seeking an experienced professional to fill the role of Senior Team Lead. The ideal candidate will have a strong background in project management and team leadership, with a proven track record of delivering results in fast-paced environments.Responsibilities:Lead multiple projects simultaneously, prioritizing tasks and managing timelines to...