Claims Team Lead
4 weeks ago
About the role:
In this position, you will oversee a team of experienced claims personnel, ensuring effective client servicing in commercial claims. Your responsibilities will include managing team members, providing claim-handling direction, and ensuring compliance with Claims Best Practices.
Key responsibilities:
- Manage and provide claim-handling direction to team members.
- Cross vertical experiences across different lines of business.
- Have a thorough understanding of the different financial and technical aspects of the claim.
- Conduct periodic review meetings with the team to track critical TATs and discuss monthly targets of claim settlement.
- Ensure that all surveyor queries are responded to and intimated to the client.
- Liaise with different stakeholders, including clients, insurance companies, and surveyors, to ensure effective closure of claims within defined TATs.
- Monitor and report important performance metrics, such as IRDA data and balance scorecard for claims management.
Candidate requirements:
- Graduate/post-graduate with minimum 8 years of experience in a related field.
- Certification/Diploma from Insurance Institute of India is preferred.
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