Claims Team Lead

2 weeks ago


Kolkata, West Bengal, India TalenSys Full time

About the Role:


In this key position at TalenSys, you will oversee a team of experienced claims professionals focused on delivering exceptional client servicing in commercial claims management. Your expertise will enable the team to effectively handle claims, from investigation and reserving to expense/vendor management and loss payment, all in accordance with best practices.



  • Develop and maintain in-depth knowledge of various lines of business, including Fire, Marine, and Engineering.
  • Conduct regular review meetings with the team to track critical timelines and discuss monthly targets for claim settlement.
  • Ensure prompt responses to surveyor queries and timely communication with clients.
  • Foster strong relationships with stakeholders, insurance companies, and clients to ensure seamless claims closure within defined timelines.
  • Monitor and report key performance metrics, including IRDA data and balance scorecard for claims management.
  • Collaborate with the team to achieve strategic objectives and drive business growth.

Candidate Requirements:



  • A graduate or postgraduate degree with a minimum of 8 years of experience in a related field.
  • Possession of a certification or diploma from the Insurance Institute of India is preferred.

This is an exciting opportunity for a seasoned claims professional to join our team at TalenSys and drive excellence in claims management.



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