Operations Team Lead
3 days ago
About the Role:
i4 Consulting : Reimagining HR Blueprints is seeking an exceptional Team Lead to drive operational excellence in our ecommerce and logistics operations.
Responsibilities:
- Process Optimization & Team Management:
- Streamline day-to-day operations, ensuring that teams meet efficiency targets and business goals.
- Lead and mentor the team to consistently deliver high performance.
- Manpower Management:
- Oversee manpower allocation in critical micro markets.
- Ensure smooth operational flow and adjust staffing as needed to meet demand.
- Driver Onboarding & Recruitment:
- Plan and execute driver onboarding camps across Kolkata, expanding the driver network and promoting app adoption.
- Develop strategies to maintain an active driver base.
- Issue Resolution:
- Handle escalations related to driver and customer experiences.
- Collaborate with Customer Support (CS) and Product teams to address and resolve issues, reducing ticket volumes and improving service ratings.
- Cross-functional Collaboration:
- Work closely with CS and Product teams to enhance user experience, ensuring constant improvements in driver and customer satisfaction.
Requirements:
- 3+ years of experience in ecommerce, startups, logistics, or mobility-related industries.
- Proven track record in team management and process optimization.
- Strong problem-solving skills, with the ability to handle escalations and resolve issues quickly.
- Experience in driver onboarding or recruitment is a plus.
- Excellent communication skills and ability to work with cross-functional teams.
Reporting to: City Operations Manager
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