Digital Infrastructure Support Specialist
2 weeks ago
Aveva: Empowering Industrial Innovation
As a Digital Infrastructure Support Specialist at Aveva, you will be part of our cutting-edge team that delivers innovative solutions to thousands of enterprises worldwide.
We are the first software business in the world to have our sustainability targets validated by the Science Based Targets initiative (SBTi). Our commitment to diversity, equity, and inclusion has been recognized for its transparency and ambition.
If you're a collaborative and curious professional who wants to make a significant impact through technology, this role may be an excellent fit for you.
About the Role
This is a unique opportunity to work with our global team force, managing customer relationships and satisfaction while providing expert technical support. You will assist Application Engineers with site-specific challenges during new site commissioning, system upgrades, and expansions.
- Work closely with our global team to manage customer relationships and satisfaction
- Research and develop corrective measures for technical and application issues
- Participate in power monitoring system development projects
- Resolve technical problems from end customers, application engineers, and engineering teams
- Identify and qualify product failures and assist in understanding and resolving them
- Case tracking and research documentation using our Knowledge Base
- Design, plan, research, evaluate, and test complex systems used to monitor and/or control electrical equipment and systems
- An Engineering degree in Electrical, Power Systems, or Computer Science, or equivalent
- Experience in software, hardware, networking, database, and/or system troubleshooting, diagnosis, and problem-solving
- Power and/or electrical systems knowledge
- Computer knowledge, particularly relating to server, network, and operating system installation and configuration
- Strong written and oral communication skills
- Ability to work with people from various technical backgrounds
- Occasional travel to customer sites in the region and worldwide
- SQL Database querying and programming experience, C#, HTML5 coding experience, Manufacturing Execution System experience, Understanding of SCADA and HMI standards, On-site or remote advanced technical support experience, Knowledge of Aveva Wonderware products, Understanding of control systems and PLC, Controls or transformer protection experience, Experience with CRM systems
About Aveva
Aveva is a global leader in industrial software. Our solutions empower companies to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and sustainably.
What We Offer
In this role, you can expect:
- A competitive salary of $95,000 - $115,000 per annum, depending on your experience and qualifications
- Ongoing training and development opportunities
- A dynamic and inclusive work environment
- The chance to work on challenging and rewarding projects
- The opportunity to collaborate with a talented and diverse team
How to Apply
If you're a motivated and detail-oriented individual with a passion for technology and innovation, we encourage you to apply for this exciting opportunity.
Please submit your resume and a cover letter outlining your relevant experience and qualifications. We look forward to hearing from you.
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