
Sales Communication Specialist
4 days ago
Role Overview
We are seeking a detail-oriented and analytical professional to monitor and assess daily sales calls, ensuring high communication standards, improving customer interactions, and providing actionable feedback.
Main Responsibilities:
- Evaluate daily sales calls against defined quality parameters.
- Assess performance on elements such as tone and voice modulation, objection handling, product knowledge, company introduction, sales pitch effectiveness, and compliance with scripts and legal guidelines.
- Maintain detailed evaluation reports and scorecards for each sales call.
- Share constructive feedback and improvement recommendations with team members.
- Identify recurring gaps or issues in sales conversations and suggest targeted training or process improvements.
Necessary Skills & Qualifications:
- Bachelor's degree in Business, Communications, or related field (preferred).
- Prior experience in sales call auditing, telecalling, or sales training is highly desirable.
- Strong communication and analytical skills with a keen eye for detail.
- Familiarity with CRM and call monitoring tools is a plus.
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